Ordering and Payment Information for antique and vintage ceramics and glass
ONLINE PAYMENTS: All online payments for our antique porcelain and vintage pottery and glass items are taken using secured payment pages. You may pay instantly in GB £ using your credit/debit card via our secure checkout powered by PayPal.
CHEQUE IN THE POST: We can also accept payment by £GB cheque sent in the post; but cannot ship items until the payment has cleared through our account (usually 7 working days from receipt of cheque).
POSTAL ORDERS: We accept postal orders and these are guaranteed funds so we can despatch items within 24 hours of receipt of your postal order.
BANK TRANSFER: We accept payment by bank transfer and the bank transfer details are provided along with BIC and IBAN number for overseas transfers
We will always endeavour to keep you fully informed on the progress of your order.
Postage, Packaging & Delivery of your antique or vintage porcelain, pottery or glass purchase
All goods are in stock and will be dispatched within 1 days of cleared payment (Monday to Friday only).
We pack our antique and vintage glass, porcelain and pottery professionally using multiple layers of bubble-wrap and lots of newspaper for padding. Our boxes are often recycled but we either use strong boxes or double boxes and mark delicate and antique items with FRAGILE.
UK Mainland Destinations for delivery of antique and vintage ceramics and glass
All items are shipped to United Kingdom mainland areas FREE OF CHARGE.
Unfortunately, we have to charge a subsidy for non mainland UK destinations such as Orkney Islands, Shetland Island, Hebridges, the Channel Islands, in short any islands as our couriers don’t always service these areas and we have to use other couriers who charge more or Royal Mail who charge a higher price for these regions.
The cost of International Airmail postage and packing is automatically calculated according to weight but only items that weigh up to 2kg packed can be sent by Airmail and those that can be safely packed with a 90cm overall size. Items over the value of £20.00 must be sent Royal Mail signed for as Royal Mail only covers for insurance purposes up to £20 on airmail or by a courier and we generally use UPS, Parcelforce or DPD for these but you will be informed of the courier used and the tracking information on despatch. We do not ship items via surface mail.
Customs, duties, taxes and any other similar charges are the sole responsibility of the customer and cannot be refunded, we will provide the correct documentation our end for couriers but it is up to the buyer to deal with any customs issues their end. We do sometimes experience delays in the UK for customs clearance if an item is flagged here by customs and we always endeavour to get the parcel moving as quickly as possible but can’t be responsible for delays caused by customs holding a parcel either in the UK or at its destination as we have no control over this. In the case of sending items to Russia and Brazil all items are sent signed for or tracked due to the lengthy time postage can take in these regions.