Returns

Returns refund & exchange policy on all our antique and vintage ceramics, glass and sundries

Whilst we try and select our vintage and antique ceramics and glass and other stock for its quality and condition, all items are between 20 to 180 years old (unless stated otherwise) and some wear is therefore to be expected. We always attempt to describe items accurately and mention clearly scratches, chips, cracks, hairlines or fleabites (if any) as these are necessary to mention over use related wear. We do not detail separately internal bubbles, flecks or manufacturing flaws in glass as these particularly in the case of handmade art glass, are part of the charm and history of the object and do not consider them problematic. However, if you are looking for utter perfection then we advise that you contact us and ask for specific information about a piece i.e. does it have bubbles, flecks or manufacturing flaws and a more detailed condition report or extra photographs of any item can be provided.  We do mention crazing in the case of vintage and antique pottery and porcelain and excessive wear to any gilding on ceramics or glass but please expect some wear to gilding and some scratches and signs of use on antique and vintage ceramics.  If an item is in utterly pristine condition we will also mention this but otherwise assume that vintage and antique items have been used so therefore are not going to look as new.  Pease don’t hesitate to email us in advance of purchase if you require additional information on an item.   We offer returns on any mis-described damaged or faulty goods that were not described properly in the description. Ser

We make every effort to ensure our descriptions and photographic images are as accurate as possible, however, the colours shown on this website are only approximate due to the influence of individual customer’s monitors/screens and their settings on photographic appearances which can cause colour variations. We do our best to ensure that the photographic images accurately reflect the items on our monitors, but colours should only be used as a guide as it’s often difficult to photograph glass and ceramics and match the colours perfectly.  Once again If you are in any doubt whatsoever, please contact us for further details or additional photographs before purchasing.

No quibble money back guarantee on all our antique and vintage ceramics, glass and sundry items

In the rare event that you buy a piece of antique or vintage porcelain, pottery or glass and that item has been significantly mis-described by us (excluding the issues separately detailed above) we will offer you your money back in full or, if you prefer, an exchange – on the condition that you contact us within 14 days of receipt of the item and that you return it to us in the original condition it was received using the same, or similar level of packaging.  We do not refund the postage costs for return unless the item was mis-described by ourselves.

You are also entitled to a refund if you simply change your mind and do not want the item – providing you contact us within 7 days of receipt and return the item to us in the original condition it was received. If you need clarification on any of these points please don’t hesitate to contact us.  We do not refund return postage on items where the buyer has changed their mind or does not like the item but will provide a returns label for any mis-described or damaged items so that they may be returned to us.  You must use our returns label when returning items and this can be sent to you on request.

In the unfortunate and unlikely event that loss or damage occurs to your antique or vintage pottery, porcelain or glass item during transit,   you will be fully refunded immediately upon providing photos of the damaged item and we will then process our claim for compensation through the carrier. Please note: in cases of damage it is essential that you keep the damaged item AND all the original packaging and photograph this as it arrived, before contacting us and that you provide us with photos of both.   The damaged item and the original packaging are very often required to be made available for inspection by the carrier in order to process our claim. In both events (loss or damage) you will not be penalised and will receive a full refund from us providing you adhere to these conditions.

Antik Seramika complaints policy

We hope that you will never have cause to complain about our products or services – as it is always our intention to offer a quick, efficient and pleasurable antique and vintage shopping experience for our customers. However, if you do feel you need to make a complaint please email us immediately at mail@antikseramika.co.uk with your concerns and we will endeavour to deal with it quickly and efficiently.